How refunds will work

October 11, 2017

It is with sad and heavy hearts that we share with you this message as we approach the suspending of Shakepay cards for our users outside of Europe on October 15th. You can read more about why in a previous post here.

As promised, we’ve built a refund system that will be refunding back to you the balance left on October 15th at 11:59pm, when the cards deactivate. The refund will occur the following week, starting October 16th onwards.

Click here to submit your refund address

On this page, you’ll be requested to provide one refund address in either BTC, DASH, or ETH and asked to confirm with both your password and a follow up email.

Step 1

Step 2

Step 3

It’s important that you click on the verification link in an email sent to you after submitting the refund address. Failing to verify with the link will not store your refund address.

If your address is wrong and you would like to update it to an address from a country that is supported, please reach out to us.

As this disheartening day approaches, know that the Shakepay team really enjoyed having you as one of our users. We haven’t given up on you and you can expect more from us in the near term.

– Shakepay team


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